Last modified: October 23rd, 2025.
Privacy Policy
This Privacy Policy explains how we collect, use, and protect your information when you visit our website.
Information We Collect
We collect personal information in the following ways:
1. Distributor Accounts
Authorized Eclipse Tools distributors may create an account on our website to submit purchase orders. When creating an account, distributors must provide:
- Name
- Company name
- Email address
- Password
When submitting a purchase order through the website, we also collect:
- Shipping and billing addresses
- Phone number (optional)
- Order notes or special instructions (optional)
2. Contact Form
Any visitor to the website may use our contact form to reach us. This form collects:
- First and last name
- Email address
- Phone number (optional)
- Message content
3. Browsing
Non-distributors may browse products on our website without creating an account. No personal information is collected from visitors who only browse our site.
We do not collect or process any payment information through our website.
How We Use Your Information
We use the information you provide for the following purposes:
- Managing distributor accounts and processing purchase orders
- Communicating with you about your orders or account
- Responding to inquiries or requests submitted through our contact form
- Providing customer support or product information
We do not sell, rent, or trade your personal information to third parties.
Data Sharing
Your information may be shared only in the following limited circumstances:
- With service providers who assist us in operating the website or communicating with you (and who are obligated to protect your information)
- If required by law, regulation, or legal process
Data Retention
We retain information as long as necessary to manage distributor accounts, process purchase orders, respond to inquiries, or as required by applicable laws.
Cookies and Tracking
Our website may use basic cookies or analytics tools to improve functionality and understand site usage. These do not collect personal information such as your name, email, or phone number.
Data Security
We take reasonable steps to protect the information you provide from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or storage system is 100% secure.
Your Choices
Distributors may update or request deletion of their account information by contacting our sales support team.
All users may request that we update or delete any information submitted through our contact form at any time.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect information from them.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through our Contact Us page.